For Employers: FAQs about Our Pet Insurance Benefit Program

About Our Program

Employees can cover their pets for accidents, illnesses, preventive care, chronic conditions, hereditary and congenital conditions, alternative therapies, and behavioral issues. Learn more about our plans.
Premiums will depend on a few factors, including the coverage chosen, the breed, species, and age of the pet, as well as the employee’s zip code.^* Employees can customize their deductible and reimbursement percentage (sometimes called co-insurance) to fit their budget.
Employees are free to visit any licensed veterinarian, emergency clinic, or specialist in the US or Canada. They will pay their veterinarian and then submit a claim easily online, or complete a simple, one-page claim form and email, fax, or mail it to us with their invoice. We’ll reimburse covered charges within 7-10 days on average. We provide the option of reimbursement by check or direct deposit.
Employees are eligible for a 10% base rate group discount in most states^* in addition to a 10% multi-pet discount for each additional pet. Contact us for more details.
No. Employees who enroll will have an individual policy with a premium that’s determined by their plan choice, ZIP code, and the breed, species, and age of their pet. Employees are eligible for a discount, where available, on their premium when a qualified group, such as an employer, adds our benefit.
Employees calling us to enroll or for questions about their plan can reach us from 8 a.m. to 8 p.m. EST Monday through Friday.

As part of your launch kit, we will provide a customized landing page for your employees to learn more, view their discounted rate, and enroll. We’ll also provide co-branded communication materials, including digital pet insurance brochures and flyers, a launch email template, and content for your intranet or employee newsletters.
Implementation is easy. You decide when to implement the benefit—either at open enrollment or off-cycle. With our turnkey program, we can have you up and running in no time. Our program typically takes five business days or less to set up.
We know HR professionals are very busy, so we work hard to make the process as easy as possible for you. Fill out our short form, and we’ll contact you with more information for your company’s program. We’ll then take care of the implementation. Our launch kit makes it easy for you to share the new benefit with employees.
Due to the customizable nature of our product, we have found that a direct bill solution provides the best experience for the employee. If payroll deduction is a must-have for your organization, we are happy to discuss with you.
No, there are no minimum enrollment requirements and there are no minimum participation requirements.
Not at all! You can offer our benefit at any time—during open enrollment and off-cycle. We also recommend promoting the program during new employee onboarding.
We are happy to send you or your broker materials to distribute at benefit fairs and in new-hire kits.